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Frequently Asked Questions
1) Are all of your items authentic?
YES! At KUB7 we stand behind the authenticity of our goods! We do not sell any fakes, replicas or knock-offs, EVER! We go to great lengths to ensure that all of our items are genuine and we offer a full money back guarantee on authenticity so you do not have to worry. We always buy from reputable distributors, our staff is trained to identify the real thing, and we always encourage our clients to educate themselves on how to spot fakes themselves!! Stay tuned for our new "Authenticity Guides" for jeans, sunglasses, and handbags coming soon to our website!
2) Is KUB7 part of a franchise?
No, KUB-VII Designer Clothing & Accessories Inc. is not a franchise of a national chain; we are a privately owned and operated company located in Calgary, Alberta, Canada.
3) What forms of payment do you accept?
We accept all forms of payment: Cash, Checks, MasterCard, Visa, American Express, Interac debit cards, and Paypal. We ask that cash not be sent in the mail. Regarding personal checks, there will be a 10 day delay in shipping to allow your check to clear the bank.
4) I've found an item on your website that I think I'd like to purchase, but I'm not certain it will fit or look good on me. Can I try it on first?
For our local customers within or surrounding Calgary or Edmonton, please contact us if you wish to try anything on – our policy for our local customers is "Try Before You Buy!" We would be more than happy to meet up with you at your convenience!
5) I've found an item on your website that I want to buy/try on, but it's not the right size. Can you order my size? How long does it take to get in?
Please email us with any requests and we will do our best to try and get it in for you! It can take anywhere from 2 – 6 weeks to order items in, depending on our suppliers shipping schedules. Be sure to visit our "Special Order" section of the website which indicates items that we currently have available for custom order. If you want to request an item that we do not currently have listed on our website, the easiest way to go about a request is to email us a picture of the item you are looking for. We will then provide you will all the information you require: a) whether or not we can get the item, b) what our pricing would be, and c) how long it will take to order the item in. We do this often and although we can not always get everything you are looking for, we are pretty successful with jean orders specifically.
6) Do I have to pay for an item before it's ordered in?
For our local customers, our "Try Before You Buy" policy allows you to try on all clothing before you decide to make a purchase, regardless of whether you end up buying it or not. The only exception for this is some of our more expensive handbags, in which case we will require payment in full or a non refundable deposit to have special ordered in. Talk to us for more details on our special order policies.
7) I found a flaw / imperfection in the item I purchased that was not pointed out to me at the time of sale. What should I do?
Although 90% of the inventory we sell is completely flawless, we do purchase some items in bulk and occasionally there may be minor flaws or imperfections. These items are listed in our "Damaged/Clearance" section. We always offer a discounted price for these particular items, depending on the severity of the flaw. Although we carefully inspect our entire inventory before selling it to you, occasionally we miss something, as many of the imperfections are very small and difficult to spot. If you do find a problem with your purchase, please contact us within 2 weeks of your purchase so that we may review your options with you!
8) What is your return policy?
Typically we will allow returns within 7 days of purchase, as long as the merchandise is unworn, unwashed and has all tags still attached. Please note that ALL of our damaged/clearance items are a final sale! However, we are proud to offer exceptional customer service, so if you have any concerns with your purchase whatsoever, please talk to us!!
9) I am outside of your local area, what is my shipping cost?
KUB7 will ship worldwide, so getting your order to you will not be a problem. Simply e-mail us where you live along with your tentative order, and we will let you know your shipping options and costs.
10) Are there incentives to hosting a party?
Yes! Depending on the final sales of your party, you will receive a 10% credit of the final sales to use towards the purchase of your own KUB7 merchandise. The credit is valid for 12 months from the end of your party. You may spend it when you want and on whatever products you want. We encourage both our male and female clients to consider hosting parties of all sizes and have found "co-ed" parties tend to be the most fun! Contact us for more detailed information on Hosting a KUB7 Shopping Spree!
11) Do your local parties involve a sales pitch or presentation?
No, our local parties are in the format of an Open House. Your friends can come and go as they please. As the host, you are welcome to serve drinks, food, or any refreshments you would like. It is up to you to decide how simple or extravagant you want your party to be, and we will strive to assist your requests in any way we can!
12) How do I become a VIP member, and what are the benefits?
Please contact us via email with VIP MEMBERSHIP in the subject line if you would like to receive more information on becoming a VIP member.
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